• Spearheaded administration of 200+ Incident Response retainer contracts, elevating client cybersecurity preparedness and strengthening partnerships to achieve a 90% annual contract renewal rate. • Directed 100+ cybersecurity assessments (penetration testing, maturity assessments, and adversarial exercises) leveraging industry-standard frameworks and risk-management tools to expose critical vulnerabilities and drive remediation that measurably improved client security posture. • Maintained and tracked customer Incident Response preparedness by reviewing response playbooks and coordinating periodic drills and readiness drills, ensuring the team could react within defined SLAs. • Produced detailed bimonthly status reports for 20+ platinum customers and partners, clarifying investigation scope, objectives, and effort, which accelerated investigation turnaround time by 15%. • Championed internal process-improvement initiatives and steered cross-functional teams using JIRA and MS Project, streamlining workflows and reducing task handoff time.

• Provided strategic leadership for cybersecurity programs, leveraging IT Governance frameworks and Confluence to coordinate executive stakeholders, which ensured effective risk mitigation, maintained regulatory compliance, and aligned security objectives across the organization. • Worked with internal risk auditors to find and fix risk gaps, resulting in fewer audit findings and a stronger risk profile for the organization. • Partnered with information security executives and cross-functional teams, applying analytical scoring to prioritize and rationalize cybersecurity projects, which produced a focused project portfolio that better aligned initiatives with strategic business objectives. • Worked closely with the CISO to lead cybersecurity programs across five subsidiaries, developing a unified incident response playbook that cut average incident containment time by 50%.

• Led the delivery of security assessment engagements within the Security & Risk Consulting (SRC) PMO, achieving a 90% annual contract renewal rate. • Managed a large portfolio of Incident Response Retainer contracts, generating $2.3M in annual revenue. • Directed security programs by overseeing deliverables, building detailed project plans in Microsoft Project, producing weekly status reports, and coordinating system-engineering and product-development teams, which enabled on-time delivery of most projects and raised program metric scores • Developed and administered the PMO Toolkit on Microsoft SharePoint, resulting in consistently high monthly user engagement.

• Oversaw integration of audio-visual systems at 50+ U.S. locations, using JIRA to track tasks and KPI reporting to monitor performance, which enabled consistent conference room connectivity and improved stakeholder communication across sites. • Managed network refresh projects focused on upgrading access control and CCTV infrastructure for improved security and reliability for 20+ locations. • Delivered infrastructure project management by coordinating client, vendor, and internal teams, completing all milestones on schedule and strengthening cross-functional collaboration.

• Led end-to-end data center migration and optimization projects, improving system performance, expanding scalability, and ensuring data protection for new workloads. • Managed capacity planning and resource allocation for both production and non-production environments, ensuring consistent reliability and efficient utilization.

• Led global client services strategy, planning, and delivery supporting 35,000+ internal users across Investment Banking, Equities, Research, and Technology divisions, improving service reliability and enhancing user experience across geographically dispersed teams. • Directed enterprise-wide disaster recovery planning, testing, and execution for critical production environments, achieving a 100% recovery success rate and strengthening organizational resilience and regulatory readiness. • Oversaw end-to-end operational readiness and ongoing support for mission-critical business applications, reducing operational risk and ensuring high availability for revenue-generating platforms. • Managed third-party service providers, including contract oversight (SoWs), KPI development, and performance governance, driving improved vendor accountability, service quality, and cost efficiency.